Frequently Asked Questions
Everything you need to know about your Level Up Games gear.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International orders may take 10-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed apparel. Items must be in their original packaging with tags attached to be eligible for a full refund.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring a similar garment you own and comparing it to our charts to ensure the perfect fit.
Are your materials sustainably sourced?
Yes, we prioritize quality and ethics. Our apparel is made from premium organic cotton and recycled polyester blends to ensure both comfort and environmental responsibility.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.